Connection Troubleshoot

The ‘Videosync Master’ plug-in gives you feedback about the connection between Videosync and Ableton. When it does not display ‘Connected’, it tries to give you as much feedback as possible. Below you can find a list with possible solutions for connection errors.

Not Connected

  • Make sure the Videosync application is running.
  • Restart Videosync and Ableton Live.
  • Restart your computer.

Refreshing

  • Make sure you’re running the latest Ableton version.
  • Make sure ‘Max’ isn’t running.
  • Restart Videosync and Ableton Live.
  • Restart your computer.

Control Surface not connected

  • Make sure the ‘Videosync Control Surface’ is installed and enabled in the Ableton preference window.
  • Restart Videosync and Ableton Live.
  • Restart your computer.

Master plug-in not connected

  • Restart Videosync and Ableton Live.
  • Restart your computer.

Control Surface version mismatch

  • Reinstall the latest Control Surface from your download. Follow the instructions here.
  • Restart Videosync and Ableton Live.
  • Restart your computer.

Master plug-in version mismatch

  • Replace the current ‘Videosync Master’ plug-in by the latest version in your download.
  • Restart Videosync and Ableton Live.
  • Restart your computer.

When these steps did not solve your problem, please create a new topic on this forum!

how can I do this?? … can’t find it

Hi D-Felic,

Control surfaces are found in Ableton Live’s Preferences under the MIDI Sync tab.

Assuming you moved the Videosync_Control_0_4_X folder to the MIDI Remote Scripts folder during installation you should be able to select the Videosync control surface in any of the six drop-downs.

Hope that helps,
Mattijs

P.S. The MIDI Remote Scripts folder is a folder inside the Ableton Live app package (right-click the Ableton Live application, choose Show Package Contents, go to Contents -> App-Resources -> MIDI Remote Scripts). But the easiest way to move the Videosync control surface to the MIDI Remote Scripts folder is to drag it to the link provided when you open Videosync dmg.

it says connected now…
i dragged a video on a video track…
but wheni play it there is only sound and no video in videosync…

what do i do wrong??

thanks!

Hi D-Felic,

Could you create a new thread regarding this issue? It seems the connection problems are solved and we’d like to keep this thread on topic about connection issues. Otherwise, email us at firstcontact@showsync.info

Thank you!
Hidde